2019/20 season: credits and refunds to supporters
As a result of recent Government statements and Premier League discussions it is now sadly inevitable that due to the COVID-19 pandemic our remaining home and away matches of the 2019/20 season will be played behind closed doors, with no fans present.
These unprecedented times have changed so much in all of our lives and although the UK Government strategy means that we now intend to complete the 2019/20 season respecting new parameters, we are disappointed at the prospect of fans not being at matches in the near future. Like everyone, we look forward to the day when we are all able to safely return to matches.
As previously stated, supporters will be entitled to a credit or refund for any match tickets or hospitality they have already purchased for future behind-closed doors matches in the 2019/20 season. Whether as part of a season ticket or for an individual match, supporters will be offered a credit for next season or a refund. This behind-closed doors credit will be in addition to the two unused cup credits already due to general admission season ticket holders.
The process to credit/refund supporters who have purchased match tickets and or hospitality for these fixtures will begin immediately. Full details and timings will be communicated directly to fans.
Information regarding season ticket and membership renewals for next season will be updated as soon as we have more clarity on future possible timings of the 2020/21 season.
All updates will continue to appear here on Arsenal.com and across our social media.
If you have any queries in the meantime, please continue to contact us in the usual ways:
Information regarding Arsenal Women’s matches will be communicated following updates from the Barclays FA Women’s Super League.
We will get back to you as soon as possible. We are here to listen and help as best we can.
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